Kelsi and Devan Sullivan & PointSisters shall not be liable for failure of travel service provided by the booked airline (carrier) or hotel. We do not guarantee or insure the services to be provided by any supplier, the financial position of such suppliers or the reimbursement to you from any loss experienced as a result of the financial condition of such supplier. In the event an airline defaults prior to providing the service to you for which payment has been made, the sole recourse for refund shall be with the defaulting supplier, from insurance covering such defaults if any or from other responsible third parties.
In those situations in which a supplier defaults prior to providing services you may pursue any recourse against the supplier for refund, which may be permitted by law or statute.
Except as expressly stated herein, Kelsi and Devan Sullivan and PointSisters assume no responsibility for actions relating to travel services beyond the control of Kelsi and Devan Sullivan, PointSisters or its contractors, consultants and associated business. Kelsi and Devan Sullivan, PointSisters and its associated business are not responsible or liable for any act, error, omission, injury, loss, accident, damage, delay, nonperformance, irregularity, or any consequence thereof, which may be occasioned through neglect, or default or any other act or inaction of any supplier of Travel products. Kelsi and Devan Sullivan and PointSisters shall not be liable for any change in schedule or equipment, which occurs subsequent to payment for such service.
Kelsi and Devan Sullivan and PointSisters acts as a service bureau that provides value added services to consumers for their booking of their award travel. To facilitate Kelsi and Devan Sullivan and PointSisters and its associated business to provide such value added services to and for you, you authorize Kelsi and Devan Sullivan and PointSisters and/or its associated business to contact those carriers’, and other related entities’ sites, in order to access and/or create necessary frequent flyer accounts under your name which contain data necessary or convenient to provide you your value added services as you request. Neither Kelsi and Devan Sullivan, PointSisters nor its associated business shall take any action in relation to the acquisition of any product of any nature; you retain sole authority to act or omit to act in relation to any and all acquisitions.
For avoidance of doubt, we do not issue airline tickets or sell any other travel products directly. Our fees cover our advice and consulting services, and are independent of any provider-imposed charges. We are happy to assist with transferring points or finalizing bookings as a courtesy, but if you decide to book elsewhere or choose not to complete a trip after receiving an itinerary meeting your original specifications, our consulting fee will still be invoiced. Furthermore, we cannot issue any refunds for our consulting services, even if your plans have changed or the airline modifies your planned itinerary. Depending on the operating carriers and airline programs selected for your itinerary, there may be a penalty imposed by those providers for changing or canceling your mileage tickets. We’ll gladly advise you on the most economical way to adjust your itinerary or redeposit the miles under a separate consulting fee.
When booking your chosen itinerary with the airline reward program, please take special care to ensure you have the full and correct Names, Dates of Birth, and Nationality, exactly as shown on their respective passports, for all passengers. Similarly, we recommend having the airline agent repeat all flight and passenger information back to you using the NATO phonetic alphabet. Despite these precautions, airline agents do sometimes make entry errors including improper trip dates, routings, birthdays, and names. If any of these occur, we may be able to work with the airlines on your behalf to restore your itinerary back to what was originally confirmed, but cannot accept liability for any issues associated with these types of errors. Additionally, we will not be liable for any costs beyond the fees paid.
Please note that a non-refundable “goodwill” search fee applies for all award booking requests. The fee will be deducted from your final invoice should you choose to book your trip with us. If not, the fee is non-refundable.
We sell no miles and advise our clients against working with any third-party agencies that broker miles or otherwise violate the terms of the respective frequent flyer program.
Kelsi and Devan Sullivan, PointSisters and all affiliates are not a travel agency, nor do we get any form of compensation from airlines. As a result, we are able to ensure that all decisions made when putting together your itinerary are based solely on your best interests.
In the event of a schedule change proposed by the airline(s), we will do our best to re-work your reservation without any additional charges. There are no guarantees the changes will be free, or that your reservation(s) will remain intact. If however, you are looking to change anything on your reservation, including, but not limited to the routing, dates of travel, airline(s), origin, or destination- you will be subject the full cost of an additional award booking. If, for any other reason you would like to change or cancel your reservation, you may be subject to additional cost, up to the cost of a new, additional award booking; that is in addition to the fees imposed by the airlines themselves. While we will do our best to resolve any and all situations, and have your miles/points redeposited when needed, this may not always be possible and may come with additional airline-imposed fees. Please note that in some cases, it will not be possible to have your miles and/or points redeposited or have changes made at all.
Kelsi and Devan Sullivan, PointSisters, and their affiliates take no responsibility for tickets that are canceled, changed or otherwise tampered-with by the operating or issuing airlines. While we will do our best fix any issues imposed by the airlines, we make no guarantees in any way that we can re-book what may have been changed. As a result, we make no “booking guarantees” and can never and will never make any promise/guarantee regarding flights booked. While most itineraries booked remain intact from the time of booking through to the departure of the flights, situations may arise which result in changes or even cancelations, which come from the issuing or operating carriers. If such an event occurs, we try to work with you to fix the problem, but we make no guarantees.
Terms and conditions of service, booking policies and pricing are all subject to change at any time without prior notice.